Returns
If the product doesn’t deliver, does not perform, or doesn’t work, you can request a refund. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a refund or exchange due to a defect, you will need to send a screenshot and description of your issue to our email.
You can test in the demo account for 14 days after purchase, and if the robot is not profitable, you can request a refund from the company.
Using the robot in the real account shows your satisfaction with the robot or indicator and after activating the real account, no money will be refunded.
To complete your return, we require a receipt or proof of purchase and you must contact us via the email address to which the order was delivered.
REFUNDS (IF APPLICABLE)
Once your request is received and inspected, we will send you an email to notify you that we have received your request and we will also notify you of the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, It will take 5 to 7 business days for your deposit to be returned.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you do not receive a refund within 5 to 7 business days, please check your bank account again or email us.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fxcyrus.com
